Request Account Deletion

Last updated: August 13, 2026

How to request account or data deletion

Email support@wiltrak.tech from the address associated with your account, with “Deletion request” in the subject line, and tell us what you would like deleted:

your individual account — your login and personal profile; or
your whole organization’s workspace — this can only be requested by an authorized representative of the organization, not by an individual member.

What happens next

Our customer care team verifies the request and processes the deletion manually. We do this by hand rather than through an in-app “delete account” button because a WilTrak account sits inside an organization’s shared compliance records — pickups, batches, certificates and audit history that other members of the team, and in some cases a regulator, rely on. A manual, verified process prevents a single compromised or disgruntled account from unilaterally destroying data that belongs to the wider organization.

We may ask you to confirm your identity, and — for an organization-level request — for evidence that you are authorized to act for the organization.

What gets deleted

Your personal account data — name, email address, phone number, login credentials, passkeys, notification preferences and profile — is deleted.

Organization records required for regulatory compliance, financial recordkeeping, tax, audit or fraud prevention may be retained as permitted or required by law, with your personal identifiers removed where we can do so without destroying the record’s integrity. Your entries in the audit log remain, because an audit log that can be edited is not an audit log; where possible your identity in it is replaced with a non-identifying reference.

If you are not a WilTrak user — for example you are a collector whose name and phone number were entered by an organization — that organization controls the record and decides whether it is deleted. Email us anyway and we will route your request to them. See section 5 of the Privacy Policy.

Timeline

We aim to complete verified deletion requests within 30 days. Data is removed from live systems first; backups are purged on their ordinary rotation, normally within 35 days after that. Records we are legally required to keep are retained for the periods set out in section 14 of the Privacy Policy — most significantly, billing and tax records for 7 years.

Before you delete

Deletion is not reversible. Export anything you need — reports, invoices, receipts, certificates and record exports — before you ask us to proceed. After the deletion is complete we cannot restore your data.

If your organization is cancelling a subscription rather than deleting data, note that workspace data stays available for export for 30 days after the subscription ends. See section 12.6 of the Terms.

Contact

support@wiltrak.tech | WilTrak Ltd., Nairobi, Kenya