Privacy Policy

Last updated: June 18, 2026

WilTrak helps producers, collectors, and regulators manage traceability and compliance. This Privacy Policy explains how we collect, use, and protect personal data on our marketing site and in the WilTrak dashboard.

Who we are

WilTrak Technologies Ltd. operates the website and dashboard. If you have questions, email info@wiltrak.tech.

What we collect

  • Contact details you provide (name, email, organization) when you request a demo or sign up.
  • Usage data (pages visited, device/browser info, approximate location, referral source) to understand site performance.
  • Support messages if you reach out to us.
  • Account data inside the dashboard (only for authenticated users) such as role, organization, and activity necessary to provide the service.

We do not sell personal data.

How we use data

  • To respond to demo requests and provide customer support.
  • To operate and secure the dashboard, including authentication and fraud prevention.
  • To improve the product via analytics and performance monitoring.
  • To send service updates. You can opt out of non-essential communications.

Depending on your region, we rely on consent, contractual necessity, and legitimate interests (security, product improvement) to process data.

Sharing

We share data with vendors that help us operate WilTrak (cloud hosting, analytics, email delivery, error monitoring). These providers are bound by confidentiality and security obligations. We may disclose data if required by law or to protect our rights or users.

Cookies

We use cookies and similar technologies for session management, analytics, and remembering preferences. You can control cookies through your browser settings; some features may not work without them.

Data retention

We retain data only as long as needed for the purposes above or to meet legal requirements. You can ask us to delete or access your data at any time.

Security

We use encryption in transit, access controls, and regular monitoring to protect data. No system is 100% secure, but we work to reduce risk and will notify you of material incidents as required by law.

Your rights

You can request access, correction, deletion, or portability of your personal data, and you can object to certain processing. Contact info@wiltrak.tech to exercise these rights.

Data residency and international transfers

WilTrak’s infrastructure runs on cloud hosting providers and is not currently hosted within a local East African data center. This means data collected from Kenya, Uganda, Tanzania, Rwanda, Ethiopia, or Burundi may be processed and stored outside the country where it was collected.

Kenya’s Data Protection Act, 2019 and Uganda’s Data Protection and Privacy Act, 2019 both place conditions on transferring personal data outside the country, including demonstrating adequate safeguards where applicable. We address this through:

  • Encryption in transit and at rest for stored data.
  • Data processing terms with our infrastructure providers limiting how data may be used.
  • Limiting cross-border transfer to what is operationally necessary to run the service.
  • Disclosing this practice here so organizations can assess it against their own regulatory obligations.

If your organization operates under a framework that requires in-country data residency for specific record types, contact info@wiltrak.tech to discuss configuration options before onboarding.

Changes

If we make material updates to this policy, we will post the new version here and update the date above. Continued use of WilTrak means you accept the updated policy.

Contact

info@wiltrak.tech | WilTrak Technologies Ltd., Nairobi, Kenya